So that the teaching can continue even without a physical presence (“distance teaching”), we are working on various virtual solutions. Below you will find a list of the existing options for different requirements. Since additional ownCloud storage space is sometimes required for these options, we have initially increased this to 50 GB (instead of 10 GB) for all teachers. If this change is not yet active, please log in and out of your ownCloud!

  • Connecting to VPN (University Network)
  • Forwarding to your mobile phone
  • Configuring / Accessing your Email Account
  • Accessing your Network Shares
  • Using OwnCloud
  • Configuring the Remote Support Tool Anydesk
  • Antivirus & Security
  • Configuring Other Software (4D, SAP, etc.)
  • The communication solution (Rocket.Chat) for Die Angewandte
  • Video recording
  • ZOOM Videoconference
  • Tips to improve internet speed

Please use our standard VPN software to connect to the university network. For further information click HERE.

Please configure the forwarding of calls to your mobile phone. You can do this either directly on your telephone by clicking on “Rufumleitung” or online on https://voip.uni-ak.ac.at. For further information visit our Homepage.

You can access your emails via Webmail or set up the email account on your computer following THIS instruction.

In order to access your network shares you have connect to our VPN first! Once connected, you can access your p- or u-shares. See THIS instruction for further information.

For accessing OwnCloud we recommend using this LINK in your browser. If you want to synchronize your ownCloud to your computer please see THIS instruction.

If you download the appropriate software from HERE, our support team can access your home office computer to provide technical support.

Please check that the latest antivirus software is installed on your home office device. If you have not yet installed such software, you can use the ZID to obtain the McAffee antivirus program for Windows 10. Please send inquiries to helpdesk@uni-ak.ac.at.


Macs with the Mojave or Catalina operating system do not need an independent antivirus program. For Macs with the operating system 10.13 or less, we recommend the Avast antivirus. You can download the free version from this link: https://www.avast.com/free-mac-security


In times of home office there are other aspects that you have to consider in order to work safely over the Internet.


Do not respond to dubious email messages with dubious content or blackmail requests. Also open files of such emails that are not attached. Delete these emails immediately. In addition, do not use e-mails from alleged internet services, such as Netflix, one asking you to reveal your password. No matter what is in this email, never share your password with anyone.

If you need any other of our university software for your home office, please open a ticket by email to helpdesk@uni-ak.ac.at, or call our helpdesk at +43 1 711 33 2107

You can find instructions on how to use the chat at the following LINK.

The free open source software OBS, for example, is ideal for recording presentations on your own computer. You can use it to record self-defined sections of your own desktop as well as yourself via webcam, in both cases also with an audio track. The resulting recordings can be made available to the students as a video file via ownCloud. Birgit Hertel from the computer studio has kindly created a video tutorial that you can find in the ownCloud folder for good practice examples in distance teaching. If your files are very large, you can compress them with free open source software, such as HandBrake, without any major losses in quality.


This solution is particularly useful for more “frontal” courses, since communication is one-way and there is no possibility for direct exchange.

In order to be able to hold more interactive courses virtually, Angewandte holds a quota of licenses for the video conferencing tool ZOOM. The tool offers users the opportunity to hold video conferences with up to 100 participants. The following points are central for its use:


Creating an account

Today (Friday, March 13th, 2020) an email with an invitation link will be sent to all Angewandte employees. If you would like to use ZOOM in the future, please create an account with your email address xxx@uni-ak.ac.at. Please note:

  • Do not use the password that you usually use for Angewandte services, but any other one (for data security reasons)
  • Please follow the link even if you already have a ZOOM account so that it is linked to the central applied account. This is a prerequisite for effective service on our part.


First steps in ZOOM

ZOOM is structured intuitively and can be “learned by doing”. Additionally, the ZOOM video tutorials are a great way to find your way around. These videos explain how to join and schedule meetings as well as the most important host controls. Participation in meetings is possible via some web browsers (Google Chrome, Mozilla Firefox), for all other functions we recommend downloading the ZOOM Client for Meetings. There are also Zoom Mobile Apps for mobile devices in the Apple Store and Google Play Store.

You will find comprehensive information in the ZOOM Help Center. The following instructions including video tutorials might be particularly relevant for you:


ZOOM support

We would like to point out that the ZOOM servers are located in the USA and that high data protection might not be guaranteed. We therefore advise against uploading sensitive files to the software.

Please also share your positive experiences and “tips and tricks” in ZOOM with us. We are happy to upload reports, instructions, etc. in the ownCloud folder for good practice examples in distance teaching.

The event management team supports the ZID with ZOOM support. The colleagues are available for assistance, test calls and test courses and support you in setting up ZOOM and planning / holding courses via ZOOM. For appointments from Monday to Friday, 10:00 a.m. to 4:00 p.m., please send your (as specific as possible) question to zoom-in@uni-ak.ac.at.

A slow internet connection can have many reasons. Click HERE for instructions on how to improve your connection.